1.8
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Equipment Quality
Exchange, Refund and Cancellation Policy
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HAVE TWO CARDS FOR MYSELF AND MY WIFE. SINCE I WAS NOT USING THE CARD MY DAUGHTER ASKED TO HAVE HER NAME PUT ON IT INSTEAD OF MINE.

GUESS WHAT, NO RECEIPT OR CONVERSATION ABOUT THE $48.29 THAT WAS DEBITED FROM MY CHECKING ACCOUNT THE NEXT DAY. THE MANAGER DON DID NOT CARE IF WE LEFT OR STAYED. THEIR BUSINESS MODEL IS BASED ON VOLUME OF ACCOUNTS AND THE AMOUNT OF FEES THEY CAN GET AWAY WITH. SO NOW I AM CANCELLING MY MEMBERSHIP, BUT WAIT YOU HAVE TO EMAIL SOME FINANCIAL COMPANY THAT YOU CAN NOT TALK TO.

IT IS FUNNY HOW THEY CAN SET UP YOUR ACCOUNT AT THE LOCATION BUT NEVER SEEM TO HELP YOU WHEN YOU WANT TO CANCEL. BOTTOM LINE, IT WILL PROBABLY TAKE ME ANOTHER 30 DAYS TO HAVE THIS CANCELLED AND THEY WILL STEAL ANOTHER TWO MONTHS WORTH OF FEES.

MY ADVICE IS TO STAY AT HOME AND PURCHASE YOUR OWN EQUIPMENT. IN THE LONG RUN, IT IS ALWAYS CHEAPER AND YOU DON'T HAVE TO DEAL WITH USED CAR TYPE PEOPLE.

Review about: Atc Fitness Customer Care.

Reason of review: Other issue.

Monetary Loss: $48.

Preferred solution: Full refund.

I didn't like: Horrible customer service.

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